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FYI, apologies for any duplication <br>
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<div>Don Haider-Markel</div>
Sent via airborne drone</div>
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Begin forwarded message:<br>
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<div dir="ltr"><b>From:</b> Office of the Provost <provost@ku.edu><br>
<b>Date:</b> April 17, 2020 at 12:46:08 PM CDT<br>
<b>To:</b> "Deans, Directors, and Department Chairs" <dddc@ku.edu><br>
<b>Subject:</b> <b>Remote Lessons Learned and Help Moving Forward</b><br>
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<p class="MsoNormal"><span style="font-size:13.0pt">Deans, Directors and Department Chairs,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Although the message below was widely distributed yesterday, it’s been discovered that some instructional faculty and staff did not receive it. Please share this message widely with individuals in your unit
who work closely with students. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Gotham Light";color:white">Survey results reveal ways we can help our students learn.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img width="575" height="72" style="width:5.9895in;height:.75in" id="Picture_x0020_3" alt="Title: Office of the Provost - Description: Office of the Provost email banner" src="cid:image003.jpg@01D613EF.F0519C00"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:24.0pt;color:#0051BA">Remote Lessons Learned and Help Moving Forward</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-family:"Calibri",sans-serif;color:#2E75B6">Summary:
</span></i></b><span style="font-family:"Calibri",sans-serif;color:#2E75B6"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:#2E75B6;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3">
<i><span style="font-family:"Calibri",sans-serif">The remote learning transition survey reveals opportunities to reduce stress and help our students and instructors.</span></i><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#2E75B6;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3">
<i><span style="font-family:"Calibri",sans-serif">Asynchronous instruction can help ensure more students have the ability to stay current.</span></i><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#2E75B6;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3">
<i><span style="font-family:"Calibri",sans-serif">Students are seeking structure and communication on that structure.</span></i><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#2E75B6;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3">
<i><span style="font-family:"Calibri",sans-serif">Help is available for students and instructors who are grappling with technology issues.</span></i><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#2E75B6;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3">
<i><span style="font-family:"Calibri",sans-serif">The finals schedule remains in place, although instructors can pursue many options that can reduce student stress.<o:p></o:p></span></i></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Dear Colleagues: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">I hope that you, your families, and your students are well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Thank you for the time, honesty and consideration you put into responding to the remote learning transition survey. Our team learned a lot from your responses. From the information we gathered from you, as
well as the results of our student survey, we’ve developed recommendations from campus support units on best practices and developed tips to easily incorporate effective change. I also want to remind you of campus resources that are here for you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">You have performed an unprecedented amount of work and exhibited tremendous flexibility in transitioning your courses online. We announced the change on March 11, and, through your efforts, we were able to
remotely resume classes 12 days later. Together, we have enabled our students to continue their academic paths. Thank you for doing the best you can as educators, researchers, mentors, and community members during this unprecedented and most challenging time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Here are the most important lessons we’ve learned from our campus surveys:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo5">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Students and instructors are feeling overwhelmed and anxious.</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle"><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Both instructors and students referenced heightened anxiety that is hindering their success. Of the student respondents, 76% noted personal stresses and
70% noted increased generalized anxiety as the main limitations to their ability to engage in remote learning activities. Many of us, whether teaching or learning, are facing
<i>new challenges</i> in addition to coursework. As instructors we can help by: <o:p>
</o:p></span></p>
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</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Practicing compassion and flexibility for our students, as well as for ourselves. None of us expected this, but we are all in this together. Please assume
individuals are doing the best they can under the circumstances, and give others the benefit of the doubt. Please also make sure you give yourselves a nod of recognition for your work and take care of yourselves!
<o:p></o:p></span></p>
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<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Considering alternative plans for finals. Finals are always a time of heightened stress levels for students, so it’s not hard to imagine that this semester
is highly challenging for our students, and especially our soon-to-be graduates. We must assess our students’ learning, although some options are more flexible than others. (See more in the section on Finals, below.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo5">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Asynchronous (non-live) teaching methods are highly recommended, and we must also foster connection.
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Faculty at CTE and CODL recommend asynchronous teaching methods to ensure equity to the extent possible in this situation: our students are now
in differing time zones, facing a variety of issues with connectivity, and may be encountering additional responsibilities, such as caring for siblings or other loved ones; or may be experiencing personal illness. These situations can prohibit attending live-streamed
events, and are more likely to negatively affect our most vulnerable students. What you can do:
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo5">
<!--[if !supportLists]--><span class="MsoHyperlink"><span style="font-family:Symbol;text-decoration:none"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">If you livestream lectures, you are probably aware of connectivity interruptions, both personally and for some of your students. Please adjust expectations
accordingly, build in flexibility for student participation, and see the section below on Technology Issues and Access for additional tips and resources. At a minimum, please
<a href="https://remote.ku.edu/resources">record lectures</a> and make them available so students can watch again.</span><span class="MsoHyperlink"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level2 lfo5">
<!--[if !supportLists]--><span class="MsoHyperlink"><span style="font-size:13.0pt;font-family:Symbol;text-decoration:none"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">For instructors who are avoiding live streaming of lectures, we also encourage you to use other ways to interact with your students, such as video or
chat-based discussions. To brainstorm alternatives, contact CTE or visit <a href="https://remote.ku.edu/interacting-students">
remote.ku.edu/interacting-students</a><span class="MsoHyperlink">.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="MsoHyperlink"><span style="font-size:13.0pt"><o:p><span style="text-decoration:none"> </span></o:p></span></span></p>
<p class="MsoNoSpacing" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo5">
<!--[if !supportLists]--><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]--><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Students are having difficulty predicting what is coming next in their courses.</span></b><o:p></o:p></p>
<p class="MsoNoSpacing" style="margin-left:.5in"><span style="font-size:13.0pt;font-family:"Times New Roman",serif">These past months have been an exercise in uncertainty. While there are many unknowns, instructors can remove some of the guesswork from the
equation by clarifying and communicating expectations for the remainder of the semester. What you can do:<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo5">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">If you haven’t already, ensure students understand any updates that have been made to your course syllabus and your grading system.
<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo5">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Create a calendar or timeline for the rest of the semester, emphasize the importance of particular assignments, etc., and address these with your class. Ideally,
you are using Blackboard, which allows you to set due dates with assignments that then appear on students’ calendars. Please note: If you do not assign a Due Date in Blackboard to an assignment or test, it does not show up on your students’ To Do list or Calendar.
<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo5">
<!--[if !supportLists]--><span class="MsoHyperlink"><span style="font-family:Symbol;color:#333333;text-decoration:none"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Provide your students with guidelines for<span style="color:#333333"> how, when and where to spend time on your course. See recommendations and find
downloadable text on the </span><a href="https://remote.ku.edu/scaffolding-student-remote-learning">remote.ku.edu site</a><span style="color:#333333">.
</span></span><span class="MsoHyperlink"><span style="color:#333333"><o:p></o:p></span></span></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo5">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Faculty and students continue to have issues with technology.
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle"><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Both instructors and students made frequent mention about technology issues.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo7">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">If you do not have satisfactory technology or the internet access you need to teach, please for the sake of our students, contact your
<a href="https://tsc.ku.edu/">department IT staff</a> for solutions. KU IT has options including Wi-Fi hotspots and laptops they can lend. They just need to hear from you.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo7">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">For your students, KU IT has created a laptop lending program, provided additional options for software access, and assembled a list of internet options for
students. You can learn more at <a href="https://remote.ku.edu/access">remote.ku.edu/access</a>.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo7">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Also, our
<a href="mailto:itedtech@ku.edu">Educational Technology team</a> is available to help you navigate functionality in Blackboard, including the Due Date feature, grade center, exam functionality, and more.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo5">
<!--[if !supportLists]--><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif">There is confusion about what is happening with Finals.
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast"><span style="font-size:13.0pt;font-family:"Times New Roman",serif">Many have asked, “What are we going to do about finals?” The finals schedule remains intact. It is there to avoid overlap of exams in a student’s schedule.
More than a third of our instructors reported they plan to use timed online exams as part of their assignments and assessments. While we do need to assess student learning,
<b><i>our Academic Change Management Workgroup recommends avoiding live/synchronous delivery of final exams if possible</i></b>. This is a unique time during which we must do everything possible to reduce stress levels, avoid straining our technology capabilities,
and ensure our students have an equitable chance to demonstrate what they have learned. There are many possibilities you can consider this semester other than a live, timed online final exam. Many alternatives are documented at
<a href="https://remote.ku.edu/finals">remote.ku.edu/finals</a>. Additionally, you can contact the Center for Teaching Excellence,
<span style="color:#2E75B6"><a href="mailto:cte@ku.edu"><span style="color:#2E75B6;text-decoration:none">cte@ku.edu</span></a></span>, to brainstorm alternatives with a peer consultant in your discipline.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt">Moving Forward: </span></b><span style="font-size:13.0pt">For many, this semester is a first foray into teaching with online methods, although our efforts more accurately represent “emergency remote teaching.”
We have performed exceptionally with only limited time to prepare. While no one anticipated our current setting at the beginning of the semester, we know that the summer session will be online. If you are teaching a course this summer, please do not hesitate
to contact the professionals at the <a href="mailto:codl@ku.edu">Center for Online & Distance Learning</a> who can help you plan and implement your summer course.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">As Chancellor Girod stated in the April 2 University Update, “We will be a different university on the other side of this, but we’ll be a stronger university on the other side of this.” We are all learning
and challenging ourselves in new ways. I am proud of our work together and commend you for your great work in helping each other, and helping our students, rise to the challenges presented by this occasion.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Respectfully, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Barbara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt">Barbara A. Bichelmeyer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Provost & Executive Vice Chancellor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<h1><b><span style="font-family:"Times New Roman",serif;color:windowtext">Campus resources<o:p></o:p></span></b></h1>
<p class="MsoNormal"><b><span style="font-size:13.0pt">Center for Teaching Excellence (CTE):</span></b><span style="font-size:13.0pt"> If you need to make an adjustment but have questions on best practices, contact CTE. Composed of faculty and graduate students
who actively create and call upon their networks, CTE offers a clearinghouse of best practices you can access anytime. Contact them at
<a href="mailto:cte@ku.edu">cte@ku.edu</a> or 785-864-4199, visit the website at <a href="http://cte.ku.edu/">
cte.ku.edu</a>, or attend one of their many workshops held virtually, <a href="http://cte.ku.edu/calendar">
cte.ku.edu/calendar</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt">Faculty Consultant Network (FCN):</span></b><span style="font-size:13.0pt"> The Faculty Consultant Network is hosted by the CTE and is composed of KU faculty members with expertise in online teaching and
digital tools. They are a resource for faculty and GTAs. Find a participating faculty member and learn more at
<a href="https://remote.ku.edu/faculty-consultants">remote.ku.edu/faculty-consultants</a>.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt">Center for Online and Distance Learning (CODL):
</span></b><span style="font-size:13.0pt">If you have an instructional idea in mind but aren’t sure how to accomplish it online, CODL can help you match pedagogy with technology. Contact them at
<a href="mailto:codl@ku.edu">codl@ku.edu</a> or 785-864-1000, or visit <a href="http://codl.ku.edu/">
codl.ku.edu</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt">KU IT Educational Technology:
</span></b><span style="font-size:13.0pt">If you plan to leverage Blackboard or another KU IT educational technology, the KU IT Ed Tech team can answer your technical questions. Contact them at
<a href="mailto:itedtech@ku.edu">itedtech@ku.edu</a> or 785-864-2600, or visit <a href="https://blackboard.ku.edu/">
blackboard.ku.edu</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.0pt">KU IT Technology Support: </span>
</b><span style="font-size:13.0pt">If you need technical support, including a loaner laptop or Wi-Fi hotspot, contact your departmental IT support staff at
<a href="https://tsc.ku.edu/"><span style="color:#0000EE">tsc.ku.edu</span></a> or the IT Customer Service Center at 785-864-8080,
<a href="mailto:itcsc@ku.edu"><span style="color:#0000EE">itcsc@ku.edu</span></a> or
<a href="https://technology.ku.edu/faculty-staff-support"><span style="color:#0000EE">technology.ku.edu/faculty-staff-support</span></a>. Knowledge Base articles for technical support are available at
<a href="https://kuit.service-now.com/kb"><span style="color:#0000EE">kuit.service-now.com/kb</span></a>, and how-to videos and guides for many services and software are at
<a href="https://howto.ku.edu/"><span style="color:#0000EE">howto.ku.edu</span></a>.<o:p></o:p></span></p>
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